Do you have additional questions about our wildlife safaris? Read through our frequently asked questions here. If you still have questions, do not hesitate to reach out. We are happy to answer any questions you have about your upcoming trip. We look forward to having you as our guest!
What is your cancellation policy?
We have a 48-hour cancellation policy. Cancellations made before the policy goes into effect will receive a full refund with no penalty. Cancellations made within the cancellation policy period will not be refunded.
For multi-day tours, custom tours, or day tours with 15+ guests:
We have a 30-day cancellation policy. Cancellations made before the policy goes into effect will receive a refund minus a 5% fee. Cancellations made within the cancellation policy period will not be refunded.
We highly recommend obtaining travel insurance before your departure to protect you from incurring any costs associated with unforeseen circumstances that prevent you from joining us.
Can’t we just drive ourselves through the park – won’t that be the same?
What is the minimum age for a wildlife safari?
Is there a maximum age for safaris?
What kind of vehicle do we ride in?
Should I bring my handicap parking permit?
How many guests ride in the vehicle?
Do we go off-road or off the beaten path?
Do we get out of the vehicles or do we just drive around?
Do we stop for bathroom breaks?
Are we doing any hiking during the trip?
Grand Teton National Park does not permit us to venture more than half a mile from the vehicle, so we do not hike any trails. In Yellowstone National Park, the features are located further from the road, so there will be more walking incorporated into the trip. We do offer private hiking trips in Yellowstone National Park during the summer months if you would like a day trip that has a hiking focus.
Is the trip handicap accessible?
Are we able to bring our service dog or emotional support animal?
How strenuous is this trip?
Can dietary restrictions be accommodated?
Do the trips operate in all weather conditions?
Yes, all our trips go “rain or shine”. As long as the park roads remain open and road conditions are not hazardous, we will run our safaris. Occasionally, the park service closes roads due to hazardous conditions. This is more common in winter, but could potentially happen at any time of the year. Yellowstone National Park does list road closures, although short term closures may not be reflected on their website. Permit holders, like Jackson Hole Wildlife Safaris, have access to the most current information, so we will notify you as soon as possible if a road closure is affecting your departure.
Can we bring our drone for photography?
Do we have to pay to enter the National Parks?
Is gratuity included? What is the suggested gratuity?
Do you offer discounts?
Where do we meet you?
We will pick you up at your hotel accommodations in Jackson, Wilson or Teton Village. Your pickup time will vary depending on the location of the hotel. You will be notified of your exact pickup time at the time of booking. Please be waiting in the lobby area and do allow 5-10 minutes for your guide to arrive. (Your guide will greet you in the lobby.) If you are driving in from Idaho or from southern Wyoming, you can meet your guide at the Home Ranch Welcome Center (at the corner of Cache Street and Gill Street in Jackson) or you can meet at the Village Transit Center / Stilson Parking Lot, located at the junction of Highway 22 and Highway 390 (the Moose-Wilson Road).
What do we bring? What do we wear?
You’ll want to plan on being in and out of the vehicle throughout your trip. This allows us to take full advantage of the wildlife viewing and photography opportunities. Your guide will provide you with binoculars and spotting scopes for your use. Don’t forget your camera! For clothing, synthetic layers are best in a variable mountain climate. Base layers provide a wicking layer against the body, so we recommend light to expedition weight synthetic or wool layers, depending on the season. A mid layeris for warmth, so we recommend a mid weight fleece or softshell jacket for the upper body and a pair of travel pants or jeans for the lower body. The outer layer is your wind/moisture blocking layer. We recommend a water-proof shell for your upper body and weather proof rain pants or ski pants for your lower body. Footwear should fit comfortably and be suited for the season. For warmer months, walking shoes or hiking boots work well. Please avoid wearing flip-flops. For cooler months, snow boots with wool socks will keep your feet warm. Additionally, you’ll want to bring a wool/fleece hat, and mittens/gloves for colder weather. For warmer weather, a sun hat or visor is nice to have. Don’t forget sunscreen and sunglasses! At high altitude the sun’s rays are more intense, even in the cooler months.
What makes Jackson Hole Wildlife Safaris different? Why should we go with you?
As a guide owned and operated company, we understand that the guide staff is the key to the experience we can provide for you. Our guides have a passion for this work and this area and that shines through for every guest that takes a tour with us. We have made it a priority to seek out the most talented and experienced local guides so that we can provide our guests with a guarantee that they will experience the highest quality tour offered in Jackson Hole. Our guide staff is hired based first on their passion for the area and for the enthusiasm to share it with our guests, and second on their depth of knowledge of this 22 million acre parcel, nestled in the Rocky Mountains, known as the Greater Yellowstone Ecosystem. A crucial component of a premium wildlife tour is the ability of the guide to provide expert interpretation throughout your tour. Most of our guides are energetic, curious, highly intelligent and continuously studious. A professional guide can intuitively calibrate the tour to the interests of the guests. At Jackson Hole Wildlife Safaris, no two tours are ever the same. There are no canned speeches; there are no rehearsed facts. Instead, you are engaged throughout the day in a rolling discussion about what you are seeing, stories about the area and insider perspectives on current local events. Our goal, each day, on every tour, is to share our passion of this area with you and give you a newfound appreciation for all things wild.