Cancellation Policy

For day tours with 16 guests or less (excluding custom tours):
We have a 48-hour cancellation policy. Cancellations made before the policy goes into effect will receive a full refund with no penalty. Cancellations made within the cancellation policy period will not be refunded.

For sleigh ride and snowshoe tours:
We have a 72-hour cancellation policy. Cancellations made before the policy goes into effect will receive a full refund with no penalty. Cancellations made within the cancellation policy period will not be refunded.

For multi-day tours, custom tours, or day tours with 17+ guests:
We have a 30-day cancellation policy. Cancellations made before the policy goes into effect will receive a refund minus a 5% fee. Cancellations made within the cancellation policy period will not be refunded.

We highly recommend obtaining travel insurance before your departure to protect you from incurring any costs associated with unforeseen circumstances that prevent you from joining us.